How to perform call forwarding from Toku Connect?

From mobile app to PC, we got you covered. You'll find all the steps summarize for you on each platform.

Before you proceed, please ensure that  your Toku Connect application is updated to the latest version and connected to internet.

Mobile App

Android (Version 16.1.0.41 )

1) On your Android mobile, you will see a status icon on your top right, shown as below.



2) Once you clicked on the status icon, it will show the screen below. As you can see, there are several status available. On this example, we are using "Available". You can click on the icon as shown below.



3) When you click on the icon, it will bring you to the below screen shown. For item 3a, it is settings for unanswered calls. Item 3b is the ring time allowed on the application. Once it exceeds allocated time, it will go to "Forward To" or "Forward Internal Calls to". 

If you are busy or the phone is not registered/offline, it will go to item 3c. The settings to handle the call is identical, which is to "Forward To" or "Forward Internal Calls to". 

If you click on "Forward To" or "Forward Internal Calls to", it will prompt you the following:

Voicemail                   Calls will be handled by Voicemail.
My Mobile                    Calls will be handled by your pre-set mobile number.
External Number         Calls will be handled by your input number.
Send Busy                    Calls will be handled by busy tone.

**If you are unsure of any settings above, please feel free to contact our support @ support@tokuworld.com.

iOS (Version 16.0.1.606)

1) On your Apple mobile, you will see a status icon on your top right.

2) Once you clicked on the status icon, it will show the screen below. As you can see, there are several status available. On this example, we are using "Available". You can click on the icon as shown below.

3) When you click on the icon, it will bring you to the below screen shown. For item 3a, it is settings for unanswered calls. Item 3b is the ring time allowed on the application. Once it exceeds allocated time, it will go to "Forward To" or "Forward Internal Calls to". 

If you are busy or the phone is not registered/offline, it will go to item 3c. The settings to handle the call is identical, which is to "Forward To" or "Forward Internal Calls to". 

If you click on "Forward To" or "Forward Internal Calls to", it will prompt you the following:

Voicemail                   Calls will be handled by Voicemail.
My Mobile                    Calls will be handled by your pre-set mobile number.
External Number         Calls will be handled by your input number.
Send Busy                    Calls will be handled by busy tone.

**If you are unsure of any settings above, please feel free to contact our support @ support@tokuworld.com.

Desktop

Web Browser

We would recommend running on Chrome or Firefox.
Below is the sample page once you login to your Toku Connect web client

  1. From the web client, click on “Settings”
  2. Then go to “Call Forwarding”
  3. By default, it will show you the “Available” status. In this example, we will demonstrate the "Available" status settings.
  4. Under "Unanswered Calls, you will see "No Answer Timeout". This is the ring time allowed on the web client. Once it exceeds allocated time, it will go to "Forward To" or "Forward Internal Calls to". 
  5. If your phone is busy or un-registered, it will follow the settings here for any incoming calls.
  6. There is no saving required. It will automatically be saved.

Voicemail                   Calls will be handled by Voicemail.
My Mobile                    Calls will be handled by your pre-set mobile number.
External Number         Calls will be handled by your input number.
Send Busy                    Calls will be handled by busy tone.

**If you are unsure of any settings above, please feel free to contact our support @ support@tokuworld.com.