Can I customize the automated answer messages that are played depending on the time of day?

Toku Connect allows you to decide which answer message will be played depending on a number of criteria. Find out more, here.

Toku Connect supports the ability to play different automated messages depending on what time of day it is.

For example: If your business is open from 8 a.m. to 5 p.m., you can have Toku Connect play a specific message (with one set of menu options) for calls received during those hours.

When your office is closed (in our example, from 5:00:01 p.m. to 7:59:59 the next business day), you can have Toku Connect play a different message with a second set of menu options (for example, "leave a message", only).

Maybe you wish to have custom messages played on weekends and public holidays? That's possible, too.

Oh, and if you want to have your own selection of background music playing when callers have to wait for transfers or while they're on hold, you can do that too.

If you have a specific question about something you'd like to do with Toku Connect and the ability to customize the messages and menus for callers reaching out to your business, hop on the live chat and ask away!